RETURN POLICY

**ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELLED AFTER CHECKOUT** 

DIVINE IMAGES hopes that you find your purchases to be what you wanted and meets your expectations. But if it doesn’t, please email with your concern to: divineimages.kim@gmail.com & we will gladly try to resolve your issue and or give a store credit if needed, so you can find something that is sure to satisfy you!

We will strive to ship your items in approximately 3 business days after order is placed. Shipping times are in addition to this and will vary. We do not ship on weekends or holidays.

* Accessories and Sale items are FINAL and cannot be returned for store credit.

• Returned items must be unworn and unwashed. Items that appear worn, or that have stains, odors, etc. will not be accepted. Items must be in resalable condition. This includes excessive wrinkling. Please fold your merchandise before packaging it for return or exchange. If an item is not accepted, you will be responsible for the return postage. If you choose not to have your unsalable items returned to you, they will be donated to a non-profit organization.

* Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery.  

• If items are returned after 14 days, return shipping will be paid by the customer within three business days or the item(s) will be donated to a non-profit organization. A store credit code will be emailed to the email address on file within 7-12 business days after we receive the returned item.

Please include the packing slip when returning an item. Ship returns within 14 days to:

Divine Images Boutique

Attn: Kim Ware - Returns Departments

15101 Mason Rd. #1000-351 Cypress, Tx 77433

 

SHIPPING/EXCHANGES/DEFECTS

 The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.

Divine Images Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages.

Divine Images Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package. Please allow 3-4 business days for our warehouse to receive the return, and 7-12 business days for our return department to process the store credit.

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. We recommend purchasing the item, and then shipping back the returned product. Returned items will be processed for STORE CREDIT ONLY. 

If you have received an item with any defects, please contact our store within 3 days to inform us of the issue. We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.